COMPLAINTS PROCEDURE

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If you are unhappy with the service that you have received from us, we wish to resolve your concerns quickly.

How to complain

During the mediation itself, please raise the issue with the mediator as soon as possible so that the problem can be dealt with straight away. 

After mediation, we ask that you communicate your experience in writing within 14 days by either:

email to pw@paulwatsonmediation.co.uk or

writing to Paul Watson at Office 62808, PO Box 4336, Manchester, M61 0BW

Your complaint will be acknowledged within 5 working days and you will receive a response within 28 days. We hope that we can resolve things to your satisfaction; however, if you are still unhappy and wish to take your complaint further to an external body, then the CMC (Civil Mediation Council) operates a final stage complaint procedure. 

They can be contacted at :

The Civil Mediation Council Ltd

The International Dispute Resolution Centre

70 Fleet Street

London EC4Y 1EU

telephone : 07841017905